Frequently Asked Questions
Find answers to the most common questions about shopping at BUY iT SELL iT. Can’t find what you’re looking for? Contact us and we’ll be happy to help.
Orders & Payments
How do I place an order?
Simply browse our shop, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping details and complete payment securely via Paystack.
What payment methods do you accept?
We accept all major debit/credit cards, bank transfers, and USSD payments through Paystack.
Is it safe to shop on your website?
Absolutely. Our website is secured with SSL encryption and protected by Wordfence Security. Your payment is processed through Paystack, a PCI-DSS compliant payment gateway.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately at support@buyitsellit.shop if you need to make changes.
Shipping & Delivery
How long does delivery take?
Domestic orders (Nigeria) typically arrive within 3–7 business days. International orders may take 7–21 business days depending on the destination.
How do I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use it on the carrier’s website to monitor your delivery.
Do you offer free shipping?
We run free shipping promotions periodically. Check our homepage or subscribe to our newsletter to stay updated on current offers.
Returns & Refunds
What is your return policy?
We accept returns within 7 days of delivery for unused items in original packaging. See our full Return and Refund Policy for details.
How long does a refund take?
Approved refunds are processed within 5–10 business days back to your original payment method.
What if I received a damaged or wrong item?
We sincerely apologize! Please contact us within 48 hours of delivery with photos of the item. We’ll arrange a replacement or full refund at no cost to you.
Account & Privacy
Do I need an account to shop?
No, you can checkout as a guest. However, creating an account allows you to track orders, save your details, and enjoy a faster checkout experience.
How is my personal data used?
Your data is used solely to process orders and improve your shopping experience. We never sell your information. Read our full Privacy Policy for more details.
How do I unsubscribe from marketing emails?
Simply click the “Unsubscribe” link at the bottom of any marketing email, or contact us directly and we’ll remove you from our list immediately.